Solar connection failure

If, whilst using the Solar system via HTML5 in a web browser, you find that the connection is occasionally lost or the system unexpectedly terminates the session, please read the configuration guide provided for this purpose.

The guide can be accessed by clicking the green ‘HTML5 client configuration guide’ button in the bottom right-hand corner of the screen on the Solar HTML5 login page.

In the event of a connection failure, please check the settings listed in the guide and have your system administrator or IT service provider carry out the necessary adjustments as outlined therein.

The guide primarily covers the client-side settings required for the browser’s HTML5-based remote connection to function.